By Jesse Singal
July 1, 2014
A therapist is just one person, and can only be in one place at a time. Even if you're one of the few mentally ill people lucky enough to have a good relationship with a mental-health professional (or professionals), 99 percent of the time, they won't be around. It's no wonder that many overworked counselors, psychiatrists, and psychologists have to deal with a relatively high volume of calls and voice-mail messages from their patients.