By Natalie Jacewicz

October 11, 2017

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It was 1:30 a.m., and Anna was trying to keep her mind off her ex-boyfriend,

with whom she had ended a painful relationship hours earlier. It was too

late to call the therapist she was seeing to cope with low self-esteem and

homesickness, and too late to stop by a friend's house.


So, she turned to social media. "I'm having a really hard time right now,"

Anna - who asked to be identified by a pseudonym - posted on Facebook. "Is

there anyone I can call and talk to until I feel better?"