By Jeanette Steele
March 31, 2016


San Diego VA hospital staff triggered a veteran’s suicide attempt in 2014 by repeatedly canceling his appointments, according to the findings of an investigation released this week by the U.S. Department of Veterans Affairs.


The investigation also found that at least two San Diego VA employees instructed appointment clerks to “zero out” wait times in the scheduling database, presenting an unrealistically positive picture of how long patients were waiting for care.